Free Consultation for Foreign Residents

Free Consultation for Foreign Residents

The Tokyo Supporting Network for Foreign Residents holds consultation for foreign residents. You may consult with experts, including lawyers, on any doubts or problems you may have living in Japan. Includes themes such as, marriage and divorce, pensions and insurance, labor problems, and more. Interpreters will be on hand to translate into multiple languages.

Completely free. Confidentiality assured.

Check here for details such as schedule and venue.

Multilingual Consultation for Foreign Residents (General Matters)

☎ Tokyo Multilingual Consultation Navi （Tokyo Metropolitan Foundation  "Tsunagari"）

Offers consultation in various languages for foreign residents in Tokyo. Free Multilingual Legal Consultations etc. 

Languages: Japanese, English, Chinese, Korean, Vietnamese, Nepalese, Indonesian,  Philipino(Tagalog), Thai, Portuguese, Spanish, French, Cambodian, Burmese

Hours : Monday-Friday(Closed on Saturday, Sunday and National Holidays), 10:00-16:00

TEL 0120-142-142 (toll free)

URL: https://tabunka.tokyo-tsunagari.or.jp/soudan/navi.html
 English Site : https://tabunka.tokyo-tsunagari.or.jp/english/information/consultation.html

☎  Consultation for Foreigners  （Tokyo Metropolitan Government Foreign Residents' Advisory Center）
Offers consultation and a counseling service for foreign people living in Tokyo. 
Languages:
English : TEL 03-5320-7744
Chinese : TEL 03-5320-7766

Korean : TEL 03-5320-7700
Hours : Monday-Friday, 9:30-12:00, 13:00-17:00 *Closed on National Holidays

https://www.metro.tokyo.lg.jp/tosei/iken-sodan/otoiawase/madoguchi/koe/tominnokoe/index.html

English Site : https://www.metro.tokyo.lg.jp/english/guide/guide01.html

 

◎Useful Sites for Non-Japanese Citizens
Tokyo Intercultural  Portal Site (Tokyo Metropolitan Foundation "Tsunagari")
English Site : https://tabunka.tokyo-tsunagari.or.jp/english/information/jouhou_01.html

Comprehensive Living Guide for foreign residents in Japan (Tokyo Metropolitan Foundation "Tsunagari")
English Site : https://tabunka.tokyo-tsunagari.or.jp/guide_eng/index.html

Helpline

☎ Residency Consultation  at the Foreign Residents Support Center <FRESC>  (Tokyo Regional Immigration Services Bureau)
Offers multilingual consultation regarding your status of residence, immigration procedures, and other residency-related issues at FRESC located near Yotsuya Station. Reservation required. 
English Site : https://www.isa.go.jp/en/support/fresc/fresc_2.1.html
English Reservation Site : https://www12.webcas.net/form/pub/fresc/yoyaku-eng

☎Immigration Information Center (Immigration Services Agency of Japan)
Responds to various inquiries regarding immigration and residence procedures.
TEL 0570-013904
(for IP phones, PHS, and calls from overseas, call 03-5796-7112）
Hours : Monday-Friday, 8:30-17:15 *Closed on National holidays
https://www.isa.go.jp/en/consultation/center/index.html

◎Need information on Immigration and Residence Procedure
Immigration Services Agency of Japan
English Site : https://www.isa.go.jp/en/index.html
Languages : English, Chinese, Korean, Thai, Philipino, Indonesian, Nepalese, Vietnamese, Burmese, Cambodian, Mongolian, Spanish, Portuguese

Helpline

☎ Houterasu - Japan Legal Support Center (Ministry of Justice)
Provides information on Japanese legal system, bar assocations and relevant organizations.
 TEL 0570-078377
 Hours : Monday - Friday, 9:00 -17:00 *Closed on National holidays
 Languages : English, Chinese, Korean, Spanish, Portuguese, Vietnamese, Tagalog, Nepalese, Indonesian, Thai

 English Site : https://www.houterasu.or.jp/site/foreign-nationals/

Helpline

☎ TELL Japan (NPO)
 Provides effective support and counseling services to Japan's international community and its increasing mental health needs.
https://telljp.com/

Helpline

☎ Human rights counseling services in foreign languages on the Internet (Ministry of Justice)
http://www.moj.go.jp/JINKEN/jinken21.html#01
TEL 0570-090911
 Hours : Monday - Friday, 8:00-17:00 *Closed on National holidays
 Languages : English, Chinese, Korean, Filipino, Portuguese, Vietnamese, Nepalese, Spanish, Indonesian, Thai

Helpline

☎ Telephone Information Services on Medical Institutions (Metropolitan Government of Tokyo)
 Provides information about medical institutions with staffs who can speak foreign languages and the medical system in Japan.
 https://www.hokeniryo.metro.tokyo.lg.jp/iryo/sodan/komatta/gaikokugo.html
TEL 03-5285-8181
 Hours : 9:00-20:00
 Languages : English, Chinese, Korean, Thai, Spanish

☎ Telephone Consultation for medical matters (AMDA Medical Information Center)
Help on finding medical institutions and provide information on healthcare and welfare systems in Japan.
https://www.amdamedicalcenter.com/
TEL 03-6233-9266
 Hours : 10:00-16:00
 Languages : English, Chinese, Korean, Thai, Spanish, Portuguese, Filipino

◎Looking for hospitals / pharmacies in Tokyo with staffs who can speak foreign languages
Medical Institution Information Service (Tokyo Metropolitan Government)
https://www.iryou.teikyouseido.mhlw.go.jp/znk-web/juminkanja/S2300/initialize
Languages : English, Chinese, Korean

◎Want to know how to use an ambulance
Guide for Ambulance Services
https://www.fdma.go.jp/publication/portal/post1.html
Languages : English, Chinese, Korean, Italian, French, Thai, Vietnamese, Tagalog, Portuguese, Nepalese, Indonesian, Spanish, Burmese, Cambodian, Mongolian

Helpline

●Problems at Work
☎Telephone Consultation Service for Foreign Workers
☎ Working condition consultation hot line
☎ Guide to Labour Bureaus with Foreign Workers Consultation Service(Adviser for Foreign Workers)
（Ministry of Health, Labour and Welfare)
https://www.check-roudou.mhlw.go.jp/soudan/foreigner.html
 Languages : English, Chinese, Korean, Spanish, Portuguese, Vietnamese, Tagalog, Burmese, Thai, Cambodian, Mongolian, Indonesian

Labor Consultation Service for Foreign Workers
Provides consultation regarding labour issues in general, including working conditions such as wage, severance payment etc.
 English Site : https://www.hataraku.metro.tokyo.lg.jp/sodan/sodan/foreign.html
 Languages : English, Chinese

●Looking for Jobs
Tokyo International Recruitment Navigation Center （Tokyo Metropolitan Government）
Provides information about steps to work in Tokyo. 
 English Site : https://tir-navicenter.metro.tokyo.lg.jp/
 Languages : English, Chinese, Korean 


Tokyo Employment Service Center for Foreigners
Provides job counseling and placement services for non-Japanese students holding a STUDENT 留学 status (visa) and non-Japanese specialists or technical experts holding a corresponding status (visa) who live in Japan and seek employment in Japan.  The center is run by the Ministry of Health, Labour and Welfare. * Appointment is required to use interpretation service
English Site : https://jsite.mhlw.go.jp/tokyo-foreigner/english.html
Languages : English, Chinese

Shinjuku Foreigners’ Employment Assistance and Guidance Center
Provides job counseling and placement services for non-Japanese job seekers whose status has no-restrictions on occupation such as SPOUSE OR CHILD OF JAPANESE NATIONAL日本人配偶者等, LONG TERM RESIDENT定住, PERMANENT RESIDENT永住Job counseling and placement services for WORKING HOLIDAY status (visa) holders Job counseling and placement services for STUDENT留学 and DEPENDENT家族滞在 status(visa) holders seeking a PART-TIME job.
Appointment is required to use interpretation service.
https://jsite.mhlw.go.jp/tokyo-foreigner/english/spec_1/about_2/map2.html
Languages : English, Chinese

Helpline

☎Counseling and Consultation Services for foreign children and students
(Tokyo Metropolitan Education Consultation Center）
 Provides consultation on school maladaptation, accepts inquiries regarding entry and advancement in public high schools etc., from children under 19 and their guardians. 
 English Site : https://e-sodan.metro.tokyo.lg.jp/english/index.html
 Languages : English, Chinese, Korean 

Helpline

☎Pension Consultation （Interpretation Service）
Provides interpretation service for pension consultation when you visit the branch office or call the consultation phone of Japan Pension Service. （Japan Pension Service）

https://www.nenkin.go.jp/international/index.html
Hours : Monday - Friday, 9:00-17:00 *Closed on National holidays

Languages: English, Chinese, Korean, Portuguese, Spanish, Thai, Tagalog, Vietnamese, Indonesian, Nepalese

☎Tokyo Regional Tax Bureau Consultation Service for Foreign Residents （National Tax Agency）
https://www.nta.go.jp/english/contact/moreinformation/
https://www.nta.go.jp/english/
Hours : Monday - Friday, 9:00-17:00 *Closed on National Holidays
Languages: English

 

TEL　03-3821-9070

◎Information on Japanese Social Insurance systems
Japan Pension Service
English Site https://www.nenkin.go.jp/international/index.html

◎Information on National Tax

National Tax Agency
English Site https://www.nta.go.jp/english/

◎Information on Metropolitan Tax
Tax information for foreign residents (Bureau of Taxation)
English Site https://www.tax.metro.tokyo.lg.jp/english/contact.html

Helpline

☎ 5-Language DV Consultation Service  (Tokyo Women's Plaza)
Provides  consultation in 5 languages for residents of Tokyo, suffering from domestic violence by their spouse or partner.   

http://www1.tokyo-womens-plaza.metro.tokyo.jp/consult/tabid/256/Default.aspx
English Flyer : https://www.twp.metro.tokyo.lg.jp/Portals/0/soudan/%E7%9B%B8%E8%AB%87%E6%A1%88%E5%86%85(English_%E8%8B%B1%E8%AA%9E).pdf
Hours: Tuesday, Thursday, Friday 13:00-16:00 *Closed on National Holidays
Languages: English, Chinese, Korean, Thai, Tagalog

TEL  03-5467-2455

 

☎ 
Domestic Violence Hotline Plus  (Cabinet Office)
Multilingual hotline for domestic violence. *Phone, E-mail, Chat service available.

English Site : https://soudanplus.jp/en/index.html
Languages : Japanese, English, Tagalog, Thai, Spanish, Chinese, Korean, Portuguese, Nepalese, Vietnamese, Indonesian

TEL 0120-279-889

◎Looking for Multilingual  information related to disaster prevention
Information on Disaster for foreigners (Tokyo Metropolitan) Government)https://www.seikatubunka.metro.tokyo.lg.jp/chiiki_tabunka/tabunka/tabunkasuishin/0000000144.html

◎Looking for information on Kokubunji City
Kokubunji City Homepage
https://www.city.kokubunji.tokyo.jp/

-The site below is Kokubunji City's top page for non-Japanese citizens. If you wish to read Kokubunji City's homepage in Easy Japanese, English, Chinese, Korean, Vietnamese, click on the translation button for machine translation.
「For foreigners・為了外國人・외국인을 위해서」（Kokubunji City）
https://www.city.kokubunji.tokyo.jp/about/language.html

-The sites below are translated by machine translation and therefore may not be accurate.  Please contact the city hall for further information.  For those who want information besides these topics, we recommend you to check Kokubunji City's homepage referred above and use the machine translation and search engine to find information.

◎ When you need medical treatment on holidays
Holiday Emergency Medical Treatment
https://www.city.kokubunji.tokyo.jp/kenkou-fukushi/iryou/1001917.html

◎When you get pregnant
Pregnancy registration & Issuance of Maternal and Child Health Handbook
https://www.city.kokubunji.tokyo.jp/kodomo-kyouiku/ninshini-shussan/index.html

◎How to enroll your child in a public junior/elementary school of Kokubunji City
Enrollment Procedures for Foreign Children / Students in Municipal Elementary /Junior High Schools
https://www.city.kokubunji.tokyo.jp/kodomo-kyouiku/kyouiku/gakkou/1022400.html

◎Want to open a bank account
To foreign nationals applying to open an account (Japan Post Bank - Yuucho GInkou）
The site below is in Japanese, but are linked to multilingual guides (PDF) 
https://www.jp-bank.japanpost.jp/kaisetu/kat_gaikokujin.html
English PDF : https://www.jp-bank.japanpost.jp/kaisetu/pdf/kaisetu_en.pdf

◎How to Open a Bank Account and Send Money (Financial Services Agency）
【14 languages】Easy Japanese, English、中文/Chinese、 코리언/Korean, Português /Portuguese、 Tiếng Việt / Vietnamese, Filipino(Tagalog),  Bahasa Indonesia / Indonesian、 ภาษาไทย / Thai、 Español /Spanish、မြန်မာဘာသာစကား /Burmese,  ភាសាខ្មែរ /Cambodian, Монгол хэл / Mongolian、 नेपाली भाषा / Nepalese 
https://www.fsa.go.jp/news/r1/20191004/20190411.html